Down Quality Street...
Thursday February 20, 2014 at 10:00am
The Ark H Group has recently achieved re-accreditation and passed continual assessment audits for ISO9001 Quality Management at both sites. Gillian Sweetman, Procurement & Quality Manager for Ark-H explains the significance: ‘A company needs to be able to demonstrate their ability to consistently provide a service that meets customer needs within regulatory requirements. It aims to enhance customer satisfaction through effective applications and systems that include processes, procedures and continual improvement. At the Ark-H Group we have gone one step further, we have our own written set of systems and procedures that covers all our internal departments. We undertake regular checks, tests and reviews to ensure we are continually delivering our services to our clients correctly, efficiently and legally. The company has range of Work Instructions and internal KPI’s which are deployed and monitored to ensure continuity. We are audited every 6 months by the BSI and in addition we perform internal audits of our systems and processes (recording specific quality KPI’s) to check we are on track’ .