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Now hiring a Membership Executive to join the IPM Team

Friday October 19, 2018 at 12:46pm

Role: Membership Executive
Company: The IPM (Institute of Promotional Marketing)
Based: Holborn, London
Salary: Depending on your experience (plus discretionary performance bonus paid/month)
Reporting to: Membership Manager


Are you looking for a marketing role that has a unique perspective? Do you have 12 months’ experience in the industry? Do you love working with people and have an inquisitive mind? Do you have a knack for understanding the needs of others and helping to bring the right solutions together? Then you might be the IPM’s next Membership Executive.  

Ideally from a marketing background (study, trade body, agency or brand owner), you will love communicating, be commercially astute, have the ability to build effective relationships – but also deliver the detail – and enjoy contributing to plans to shape member experiences.

We are seeking a Membership Executive to join the growing team at the IPM and to support our exciting Membership growth plans. You’re ideally in marketing or similar already and be looking for a varied and high-profile role. You are a self-starter and have a desire to keep the wheels turning whilst managing external stakeholders. You are naturally outgoing and enjoy understanding how to add value to marketers’ businesses.

You are comfortable multi-tasking, using CRM platforms, and take pride in your verbal and written communication skills. Most importantly, you’re ambitious, positive, friendly and a real team player.

Our members rely on us to bring them the best possible service and as part of the IPM, you will be involved in delivering the best practice across our membership offering. 

You will be servicing and supporting the current membership database (160+ companies), helping them to become aware of benefits and services of IPM membership, together with recruiting new Members into the organisation.

  • Supporting the Membership Manager to achieve Membership targets 
  • Providing true consultative Member support
  • Building and maintaining strong relationships with Members
  • Driving Member engagement through the promotion of Member events direct to our current Member base
  • Renewing annual memberships with lapsed and renewing Members, being fully aware of all the benefits of being part of the IPM and being able to communicate these benefits clearly through verbal and written communication
  • Maintain the membership CRM database
  • Undertake monthly membership renewal communications and issue invoices
  • Support IPM Learning services by promoting courses and workshops appropriately to current members
  • Support IPM content drives wherever requested
  • Help promote key events created exclusively by the IPM, in particular Awards and Community functions
  • Help secure sponsorship for key events
  • Ensuring high standards of service are met, ensuring outstanding member feedback at every opportunity
  • Key target of building relationships with a range of stakeholders and upholding the IPM code of conduct at all times
  • Work effectively with your line manager (Membership Manager) – and the rest of the team – to generate ideas that actively benefit the Membership

Candidates for this role can expect to pass through 2 interviews, where skills will be tested. Please note that references will be requested and confirmed prior to a formal employment offer.  

About the IPM;
The IPM is a not-for-profit marketing membership body dedicated to upholding the highest standards of professionalism and creativity in the brand activation industry, and representing the ever-evolving interests and needs of client companies, creative agencies and the suppliers that support them. We celebrate excellence, educate and develop talent, provide legal advice, share the latest learnings and promote best practice to ensure brand activation campaigns - from on-pack activation to brand experience, shopper marketing to brand partnerships - are inspiring, legal, honest, decent and truthful.

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